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All our prices are shown Excluding VAT.
Once purchased VAT is added to your receipt if paying by PayPal, or at the current rate on any other payment
method. A VAT reciept will be sent to you through the post as standard.

PAYPAL:
Easy payment method which is very safe and secure.
When using Paypal your item is covered by the Paypal Payment Protection Programme up to the value of £500

CHEQUE'S / BANKERS DRAFT:
We accept payment by both personal and company cheque please send payment to :
EFR Refrigeration Ltd
695, High Road
Sevenkings
Ilford
Essex
IG3 8RH
0208 590 0022

(PLEASE ALLOW 7 WORKING DAYS FOR CHEQUES & BANKERS DRAFTS TO CLEAR, GOODS WILL THEN BE
DISPATCHED UPON CLEARANCE)

BACS:
Please contact us after you have made your purchase to obtain our bank details.
We accept the following payment methods:
- PayPal
- Cheque
- Bank Transfer

Delivery: Please check with our office if this applies to your purchase
Delivery is FREE to UK mainland only.
FREE delivery excludes N Ireland, ROI, Isle of Man, Channel Isles, Scottish Highlands and some Scottish Postcodes.
Areas that will incur an additional delivery fee are listed below;

AB31 to AB38
AB40 to AB6
IV1 to IV28
IV30 to IV32
IV36 and IV40
IV41 to IV49
IV51, IV52 to IV54
IV55 and IV56
IV63
KA27 and KA28
KW1 to KW14
KW15 to KW17
PA21 to PA38
PH4 to PH41
PH49 to PH50
Northern Ireland (BT)
HS
PA20
PA41 to PA49
PA60 to PA78
PH41 to PH44
ZE
Isle of Man (IM)
Channel Islands
Republic of Ireland

ACCEPTING YOUR DELIVERY:
All items must be UNPACKED AND CHECKED BEFORE SIGNITURE, any item signed in "GOOD CONDITION" and is found to
be damaged cannot be returned or a claim processed.
Items over 35kg will only be delivered once, you will be contacted before delivery, if you are not in to receive delivery any re-delivery
will incur a re-delivery Charge.

YOU MUST SUPPLY US WITH A TELEPHONE NUMBER TO FACILITATE THE DELIVERY DRIVER
Please allow up to 7 working days for delivery unless stated on individual items.
Free of charge delivery to site is kerbside only, with clear access to site and does not include installation, or positioning on site.
Please make sure there is adequate access for larger items as we cannot be held responsible for items that don't fit into your door.
Any items unsuccessfully delivered will incur an aborted delivery charge.

WHAT IF I AM NOT IN TO RECEIVE THE GOODS ....?
Smaller items will be redelivered the day after, large items that need a Pallet will only be delivered once but you will be called
before delivery.

ADDITIONAL CHARGES:
Redelivery - £15
Aborted Collection Charge - £15
Highlands & Offshore Islands - TBA

WARRANTY:
All NEW items come with either 1 year on-site warranty - or - 1 year replacement warranty.

SECONDHAND & EX DEMO:
Items are sold as seen but have been fully checked by our engineers.

HOW TO PLACE A WARRANTY CALL (ON SPECIAL OFFER ITEMS):
You will need:
Proof of purchase
Serial number
Model number
Then just call the manufacturer direct.
On any other item please use our contact details below

RETURNS:
All items must be returned within 7 days, unused and in its original packaging.
Please note you will be charged a restocking fee, and it will be your responsability to return the item to us undamaged. (so please
make sure when ordering you have checked your measurements, your entrance, power supply etc)

CONTACT US:
Please contact us if you have a problem.
We have 35 years experience in dealing with Catering Equipment so we are sure we can help you.

OFFICE OPENING HOURS:
Monday to Friday: 8:30am - 5:30pm

TELEPHONE:
0208 590 0022

FAX:
0208 599 2870

EMAIL:
info@efrrefrigeration.co.uk